Refund Policy

Cancellation and Refund Policy

In the event that you cancel your reservation, a cancellation fee may apply as follows:

  • The renter must notify the rental company formally, in writing, of any cancellation due within 24 hours prior to collection and or delivery of the rental vehicle.
  • If a booking is cancelled more than 24 hours in advance, the renter will not be charged any cancellation fee.
  • If a booking is cancelled within 24 hours from pick up or delivery, the renter will be charged R250 including VAT as a cancellation fee.
  • In the event of a “No-Show” following a confirmed booking being made, including bookings made through the website booking process or via telephone NO REFUND will be provided.
  • Formal notice by renter of cancellation must be addressed to or via telephone on 081 787 0272.
  • On receipt of formal notice of cancellation, the rental company will have 48 hours (forty eight) working hours to process a refund.
  • Irrespective of the above, and in the event and to the extent that any cancellation, failure and/or delay is caused by or as a result of force majeure, the Rental Company shall not be liable to the Renter for any refund, but the Renter shall be entitled to reschedule/postpone bookings to a date within 3 months of the booking.

After the hire has commenced then as per the Terms and Conditions of Hire (the Rental Agreement). The following also applies and is to be read in conjunction with the Terms and Conditions of Hire and is detailed below:

  1. In the event of an accident there is NO OBLIGATION to either supply another vehicle or provide a refund for the balance of the hire term. Providing a replacement vehicle is entirely at the company’s discretion, but if the accident is not the hirers’ or nominated drivers’ fault then we may provide a replacement (subject to availability), again this is at our discretion.
  2. In the event that the hirer wishes to terminate early, there is NO OBLIGATION to provide a refund for the balance of the hire period.